I think having a knowledge base would be an ideal extension of the tool. People visit support centers to learn more about how to use the tool or to find answers to their questions. By having a knowledge base built-in, people can just submit feedback for when they don't find the answer they're looking for or for when they think a feature is missing and they would like to see it. Something similar to: - Tawk.to - Intercom.help - Loopedin.io