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Pop up for CSAT doesn't work

Hello! I've set a new [CSAT popup] (https://app.sleekplan.com/settings/popup/add?id=0) , but it's not showing on our website, even though it's "active". Could you help me, please? And a question: I don't know how this popup looks like... After the user votes for the CSAT, does it shows a text box to send a message, as shown in the gif here in Sleekplan?